Return and Exchange Policy

At PrettyShine Cosmetics, we are committed to providing our customers with high-quality products. However, if you are not satisfied with your purchase, we offer a return and exchange policy under the following conditions:

1. Eligibility for Returns and Exchanges:

   • Returns and exchanges are accepted within 30 days of the date of delivery.

   • The product must be unused, unopened, and in its original packaging.

   • Personal care products, cosmetics, or any items marked as non-returnable cannot be returned or exchanged due to hygiene reasons.

2. Process for Returns:

   • To initiate a return, please contact our customer service team at support@prettyshine.com with your order number and reason for return.

   • Once we receive your request, we will provide you with a return authorization and instructions.

   • The customer is responsible for shipping costs associated with the return. We recommend using a trackable shipping service for returns.

3. Refunds:

   • Upon receiving the returned product, we will inspect it to ensure it meets the conditions for return.

   • Refunds will be processed to the original payment method once the return is approved.

   • Please allow up to 7-10 business days for the refund to reflect in your account.

4. Exchanges:

   • If you wish to exchange an item for a different color, size, or product, please contact us as soon as possible.

   • Exchanges are subject to product availability. If the item is out of stock, we will offer a refund or store credit.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately upon receiving the package. We will arrange for a replacement or refund.

   • We may request photos of the damaged product to expedite the process.

6. Non-returnable Items:

   • Items marked as sale or final sale are not eligible for return or exchange.

   • Gift cards, open personal care items, and cosmetics are also non-returnable.

7. Customer Satisfaction:

   • We want to ensure that you are completely satisfied with your purchase. If you have any concerns, please do not hesitate to reach out to our customer service team for assistance.